Our Case Studies
Reshaping Enterprise Work with Legalbook

How India’s Leading Healthcare Chain Automated Their Entire Workflow and Ensured Zero Missed Deadlines

1.Workflow Efficiency: 75% faster execution of daily legal tasks after automating the entire workflow.
2.Deadline Compliance: 100% of legal deadlines are met after implementation, with zero missed deadlines.
3.Document Processing Time: Reduced contract review and approval time from 7 days to 4 hour.

Introduction of the Company
One of India’s leading multi-specialty hospital chains, headquartered in Pune, has been a key player in the healthcare industry. With over 2,000 beds and a network of specialists across major cities, this hospital chain serves millions of patients annually. Its steady growth has pushed its annual revenue to over $120 million, making it a trusted name in Indian healthcare.

As the hospital expanded, it faced increasing challenges in managing complex contracts such as employment agreements for specialist doctors, medical equipment procurement contracts, and vendor service agreements for critical supplies. These legal and administrative demands required a solution that could automate and streamline workflows, ensuring operational efficiency and preventing delays in contract execution.

Connection Between the Company and Legalbook
Our collaboration with this hospital chain began through a combination of cold outreach via email and phone calls, introducing our specialized contract management solutions tailored for healthcare. After initial interest, we conducted a virtual demo showcasing how our platform could streamline their contract workflows and internal approvals. This was followed by an in-person meeting where we addressed their specific challenges, particularly in legal workflow management and cross-departmental collaboration. Through these discussions, we refined our approach to create a solution precisely aligned with their operational needs.

Challenges Before Legalbook

• Small-Sized Legal Team and Physical Repository
  The hospital’s legal team, though small, managed a substantial volume of contracts spanning multiple departments. However, their reliance on a physical repository for storing and retrieving documents was time-consuming and prone to inefficiencies. Additionally, the legal team was often involved in routine internal agreements, stretching their resources thin without a standardized approach for document handling, approvals, or execution. This lack of streamlined processes led to frequent delays and impacted overall efficiency.
• Absence of a Commercial Approval Sheet Workflow
  A critical bottleneck in their operations was the absence of an automated commercial approval workflow. This sheet, required for each contract execution, needed inputs from departments like finance, SCM, labs, R&D, and marketing. Without it, contracts couldn’t proceed, leading to delays and inter-departmental friction.

Why They Chose Legalbook
The hospital chain was seeking an efficient, automated solution to simplify their workflow and reduce the burden on their legal team. Legalbook’s ability to create customized workflows and integrate critical documents like the commercial approval sheet directly into the contract process stood out. The hospital’s leadership saw how Legalbook could provide structured, automated pathways for approvals, e-signing, and storage, all within a digital repository that streamlined collaboration and significantly reduced manual labor.

Client Testimonial
“Legalbook has transformed our contract management process. With automated approvals and digital storage, our team is no longer bogged down by manual tasks, and we never miss a deadline. It’s been a game-changer for our operations.”
– Legal Head, Hospital Chain

How They Use Legalbook
Legalbook’s solution for the hospital chain included several customized features that directly addressed their unique needs:

• Approval Workflow Automation: A tailored workflow was created to guide contracts through nine departments, including finance, SCM, labs, R&D, and marketing, ensuring a seamless approval chain and eliminating bottlenecks.
• E-signing and Digital Repository: Legalbook transitioned their storage from physical files to a secure digital system with e-signing capabilities, allowing faster approvals and easier retrieval.
• Customized Execution Workflow: The commercial approval sheet was integrated into the digital workflow, with automated checks ensuring that all required inputs were completed before contracts proceeded to finalization.

Results of Their Usage
1.Workflow Efficiency
Before: Contracts took days to process manually.
After: Execution of legal tasks became 75% faster.
Graph: A bar chart showing the increase in workflow efficiency.

2.Deadline Compliance
Before: Frequent delays due to manual approval processes.
After: 100% of deadlines met with zero missed deadlines post-automation.
Graph: A line chart showing the improved rate of deadline compliance.

3.Document Processing Time
Before: Contract review and approval averaged 7 days.
After: Reduced to just 4 hours with automation.
Graph: A pie chart illustrating the reduction in document processing time.